Refund policy

Last Updated: May 22, 2026

OxBlood values your satisfaction and aims to offer a clear and transparent return, replacement, and refund process. Please read the following policy carefully before initiating any request.

Return Policy – Replacement or Refund

We have a 7-day return policy, which means you must request a return within 7 days from the date of delivery.

You can request a return in the following scenarios:
i. Product damaged – Refund/Replacement
ii. Wrong/different product delivered – Refund/Replacement
iii. Size & fitting issues – Replacement
iv. Issues with the colour of the product – Replacement
v. Quality of the product not as described – Refund/Replacement
vi. Other issues – Subject to review (Refund/Replacement)

Please note:

  • Replacement/refund requests will only be accepted if the product is unused, with original tags and packaging intact.
  • No replacement or refund will be provided if the product tag has been removed.
  • Customers must provide a clear order opening video for damaged, defective, or incorrect product claims.
  • All requests are subject to verification and approval by OxBlood.

Non-Returnable / Non-Refundable Items

At OxBlood, all products are subject to strict quality control and limited inventory management. To maintain product authenticity, quality standards, and operational efficiency, certain items are strictly non-returnable and non-refundable once delivered.

Products will not be eligible for return or refund if they are:

  • Worn, tried, washed, or used
  • Returned without original tags attached
  • Returned without original packaging
  • Damaged or altered after delivery

Only unused, unwashed, and untried products with original tags intact may be eligible for replacement/refund in cases where the customer receives a damaged product, an incorrect product, or a defective product. A clear order opening video is mandatory for all such claims.

A clear order opening video is mandatory for such claims.

Please review sizing guides and product descriptions before purchasing to ensure the right fit. If you have questions, our customer support team is here to assist. Your satisfaction is our priority, and we're committed to providing the best shopping experience.

Damages, Incorrect, or Defective Products

  • Customers must share a clear order opening video within 48 hours of delivery for claims related to damage, incorrect product, or defective product.
  • Claims without an order opening video within 48 hours will not be eligible.
  • Even in case of damage/incorrect/defective items, the product must be returned first. A refund or replacement will be initiated only after receiving and verifying the returned item.

Replacement Policy

If your order qualifies for replacement:

  • You must return the original item first.
  • After inspection and approval, the replacement order will be shipped within 1–2 business days.
  • Delivery usually takes 2–7 business days (as per our shipping policy).

Refund Policy

If your order qualifies for a refund:

  • You must return the original item first.
  • Refund will be initiated only after we receive and verify the product condition.
  • Refund will be processed within 2 business days of approval.
  • The amount will be credited to your original payment source within 5–7 business days (subject to your bank/payment gateway timelines).

Return Shipping & Charges

  • Customers can return the order using their own courier partner after return approval over email.
  • Alternatively, customers may opt for our return courier service. In this case, return pickup charges will apply, depending on location and courier service cost.
  • Return shipping charges are non-refundable.

Important:

  • Refunds and replacements are processed only after the original product is received back and inspected.
  • The product must be in its original condition, unused, with tags and packaging intact.
  • Please note, we do not offer refunds for products that have been used, tried, opened, or damaged by the customer.
  • Body shapers and personal care products are non-returnable and non-refundable once opened, due to hygiene reasons.
  • Any mismatched, tampered, or used product will not be accepted.
  • For exchanges when the item is not damaged or torn but the customer, a fee of Rs. 125/- applies.
  • For returns when the item is not damaged or torn but the customer wants to return it, a fee of Rs. 70 applies.

How to Initiate a Return

  1. Write to us at support@oxblood.in within 7 days of delivery.
  2. Provide your order ID, reason for return, and required photos/videos (order opening video in case of damages/incorrect product).
  3. Once approved, you may:
    • Ship the item back using your courier partner, or
    • Request a pickup via our courier service (extra charge will apply).
  4. Return Address:

OxBlood
#87, Shiv Shakti Nagar, Delhi Road
Meerut, Uttar Pradesh, 250002, India

Contact Us

For return, refund, or replacement queries:

Email: support@oxblood.in
Address: #87, Shiv Shakti Nagar, Delhi Road, Meerut, Uttar Pradesh, 250002, India
Website: https://oxblood.in/